Shipping and Delivery

SHIPPING:

***PLEASE NOTE: ONCE AN ORDER HAS BEEN PLACED WE ARE UNABLE TO EDIT THE SHIPPING ADDRESS***

All products ship from our UK warehouse. We ship to most countries. If you find that you are unable to check out due to there being no shipping rates available, please contact us for a quote. We ship using the following services: 

UK DELIVERY SERVICES: 

  • Royal Mail (2-5 Working Days) 
  • DHL Express (1-3 Working Days) 

    REST OF WORLD DELIVERY SERVICES:

    • Royal Mail 5-20 Working Days) 
    • DHL Express (1-5 Working Days)
    Most items arrive with our customers within the estimated delivery times specified, however delays beyond our control can occur. 

    Shipping is calculated by the size and weight of your order and will be shown after entering your payment details. Please note that some countries outside of the UK may be subject to import/tax charges - any applicable charges are to be paid by the receiving customer and not 2PR Productions Ltd. If you would like to know more about import charges please check with your countries postal system. If you would like further information on shipping costs/services please contact us. 

    PRE-ORDERS:

    Please be aware Pre-Order dates can change. Dates provided in the products description are those set by the manufacturer. When placing an order for a Pre-Order item please note that any other items purchased in the same order will be held back until all items have arrived. If you wish to have other items from your order dispatched before your Pre-Order arrives there will be an additional delivery charge. Payment is taken upon completion of the order and not when the order ships. You accept these terms when placing an order for an item that is on Pre-Order. If you have any further questions regarding Pre-Orders please do not hesitate to contact us. Please note all sales are final and we do not allow cancellations. 

    RETURNS:

    PLEASE NOTE: ALL SALES ARE FINAL IN THE CLOSING DOWN SALE AND RETURNS ARE NOT ACCEPTED. IN THE EVENT AN ORDER ARRIVES DAMAGED PLEASE EMAIL lee@2petalrose.com